Technology implementations often bring a sense of dread in the commercial equipment finance business. Platform conversions seem painful, CRM systems tend to feel overpriced, and the entire tech landscape is viewed with skepticism that achieving ROI will be a mountain unworthy of ascent. However, while it’s become common to criticize technology providers for these frustrations, the blame may be misplaced. The technology itself might not be the root cause of these issues. Instead, many implementation headaches arise from business processes that are poorly defined, inconsistently executed, under resourced, or lacking clear leadership.
Technology Implementation: A Revealing Process
